Adelaide Italian Festival - Italian Escape Rooftop Paint & Sip

Please note: A change in personal circumstances does not entitle a ticket holder to return or exchange of a ticket outside of the policy below. If you do not accept these conditions please do not purchase a ticket at this time. All sales are final and we do not offer refunds, however if appropriate notice is given you can reschedule without penalty, as per the policies below: Cancellation Policy: 1-4 people - Five business days notice must be given via email if you wish to reschedule without penalty*. Cancellation Policy: 5 or more people - Seven business days notice must be given via email if you wish to reschedule. Late cancellation requests: If a minimum of 48 hours notice is provided and the event is not sold out we will issue a 50% credit voucher. If minimum of 48 hours notice is provided and the event is sold out we will open your tickets up for sale on our website. If the tickets sell, you will be issued with a credit voucher, minus a $10 admin fee per ticket. If less than 48 hours notice is provided it is highly unlikely any credit will be issued as we will not have admin staff available to facilitate any changes to your booking. All cancellation requests must be made via email from the person who made the booking. In the email please let us know which session you’d like to be moved to. If you haven’t selected a new session we will issue a 30 day credit voucher however a $10 per ticket fee will apply. *Guests can reschedule one time without penalty. Additional changes to the booking will incur a 50% fee. Please note: We can not offer refunds under any circumstances Our daytime events are 14+ with paying adult. Evening events are adult only (18+) and as our sessions are intended to be relaxing for all our patrons, babies are not permitted to attend any event. No refunds or credit will be given if you bring a child to an event and are refused entry. Please view FAQ page for more information. Credit vouchers are valid for 30 days from date of issue. You do not need to attend within 30 days, just rebook within 30 days. Due to COVID-19 or other public health requirements, if we are required by the government to cancel or reschedule an event all attendees will have the option to attend the rescheduled session or receive a full credit which will be valid for a minimum of three months. Please note we will not provide refunds unless we permanently cancel an event.