Policies & Procedures Standard services are billed at a rate of per class basis, depending on materials for each class. Adjustments will be made for unique circumstances on a case by case basis. No Delivery on finished products. Services are typically billed prior to class. Terms and Conditions ("Terms") Last updated: 9/26/2017 .Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.thecreativeearth.com website (the "Service") operated by Creative Earth, LLC.Your access to and use of the Service is conditioned on your acceptance of and compliance withthese Terms. These Terms apply to all visitors, users and others who access or use the Service.By accessing or using the Service you agree to be bound by these Terms. If you disagree with anypart of the terms then you may not access the Service. Refund Policy Refund Policy: Due to the nature of securing spots & materials for each class- we require a 72 hour cancellation notice for full class amount to be transferred to a future class. Cancellations done 48 hours prior to class time will receive 50% of the class cost transferrable to a future class. Day of class cancellations or no-shows will be a forfeit of payment. You may also transfer your class spot to a friend with at least 24 hour notice, as long as the class isn't involving monogrammed materials- in which case a fee will apply to redo the friends initials, etc. At any time, class may be cancelled by Creative Earth for emergency purposes (Hurricane Evacuation, unforseen medical emergencies, etc.). If a class is cancelled by Creative Earth, you will receive a full class credit for a future class. Shipping Policy We do not ship. - Exchanges: As each class is unique in nature, there are no exchanges.